FRONTLINE MANAGEMENT
Certificate IV
BSB40807

The Certificate IV in Frontline Management includes the following units:

The following core units:

• Show leadership in the workplace
• Implement Operational Plan
• Promote Team Effectiveness
• Monitor a Safe Work Place

Plus a choice of 6 of the following units:

• Address customer needs
• Implement customer service standards
• Establish effective workplace relationships
• Develop work priorities
• Make a presentation
• Promote products and services

Note: A large number of other electives are available to meet your specific needs. Please discuss these further with your MRP representative.

For further information please contact us.

Upon completion a Nationally Accredited Certificate is issued.

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