RESPONSIBLE SERVING OF ALCOHOL TRAINING WORKSHOP

The Responsible Serving of Alcohol Program aims to provide liquor service staff with the knowledge and awareness necessary to responsibly serve alcohol in licensed premises.

About our Workshop The Responsible Serving of Alcohol Workshop can be delivered at your premises at a time convenient to you - either during the day or in the evening. Topics Include Problems associated with excessive consumption Alcohol and the law Whose responsibility is responsible serving of alcohol? Facts about alcohol Improved atmosphere Handling difficult customers Benefits of the Training Staff are trained by Liquor Licensing Staff receive an RSA Certificate Greater awareness of legal liabilities Provides skills in handling difficult situations A safe environment for customers and staff Increased knowledge of alcohol and it's effects Better Business Training your staff may be the best investment you make. A safe and friendly atmosphere good business because of: The enhanced reputation of the premises Increased likelihood of repeat business Greater staff morale Reduced staff turnover Less damage done to property Potential legal problems reduced Improved relationship with neighbours and police

Duty of Care

• In countries, such as the USA and Canada, courts are awarding large payments against alcohol providers deemed to be negligent in their serving practices.
• There are signs that public attitudes are changing in Australia in respect of duty of care and extended liability: passive smoking issues certainly reflect these changes.
• It is therefore becoming increasingly important that licensees put in place responsible serving of alcohol polices and training.
• The Responsible Serving of Alcohol Workshop is one way in which management can ensure their staff are aware of their legal rights and responsibilities when serving alcohol.
• If you have ever worked behind a bar or waited on tables you will know that one of the hardest parts of the job is refusing to serve someone who wants an alcoholic drink when he or she has had too many already.
• However, if you serve someone who is drunk or under-age, it could cost you up to $2,000 in fines and place your licence in jeopardy.
• Knowing when to slow customers intake or to refuse service is an important responsibility for bar staff - to do so means that you care for your customers and value the liquor licence or permit the premises hold.
• By implementing responsible serving strategies your customers or club members should appreciate the friendly and safe atmosphere you provide. Helping them have a good time, whilst you operate within the law.

For futher information please contact us.

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