RETAIL OPERATIONS TRAINEESHIP
Certificate III
WRR 30202

This course is an ideal program for all people working in on-floor retail selling situations and for those involved in customer interactions.

The Certificate III Retail Operations traineeship includes the following modules:

The following core units:

• Communicate in the workplace
• Work effectively in a retail environment
• Apply safe working practices
• Perform housekeeping duties
• Operate retail equipment
• Minimise theft
• Apply point of sale procedures
• Interact with customers
• Perform stock control
• Balance the register
• Coordinate work teams
• Maintain employee relations
• Coordinate housekeeping
• Maintain store safety
• Maintain store security
• Sell products & services

A choice of 3 units from the following:

• Merchandise products
• Advise on products & service
• Apply hygiene & sanitation
• Advise on fresh food products
• Merchandise fresh food
• Advise on fast foods
• Prepare & display fast food
• Advise on Bakery Products
• Prepare & Display Bakery Products

A choice of 4 units from the following:

• Coordinate sales performance
• Coordinate interaction with customers
• Coordinate merchandising
• Maintain stock control/order stock
• Apply store security systems
• Coordinate hygiene & sanitation
  

• Recommend & fit clothing & accessories
• Recommend & fit footwear products
• Recommend & sell jewellery products
• Recommend & sell electrical products
• Recommend & sell furniture products
• Recommend & sell floor covering products
• Recommend & sell hardware products
• Recommend & sell toy products
• Recommend & sell books
• Recommend & sell Newsagency products
• Recommend & sell video products
• Recommend & sell liquor products
• Recommend & sell computer products
• Recommend & sell sporting products
• Recommend & sell camera & photo equip

Note: A large number of other electives are available to meet your specific needs. Please discuss these further with your MRP representative.

For further information please contact us.

Upon completion a Nationally Accredited Certificate is issued.

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